No products
Product successfully added to your shopping basket
There are 0 items in your basket. There is 1 item in your cart.
UK Postage Costs
| size of order | postage cost | service used |
| small items (eg nibs, converters, pen parts etc) | £2.10 | Royal Mail 24 (not tracked) Large Letter |
| orders under £35 | £4.95 | Royal Mail Tracked 48* |
| orders under £35 | £5.95 | Royal Mail Tracked 24 |
| orders over £35 | FREE** | Royal Mail Tracked 48* |
| orders over £35 | £1.20 | Royal Mail Tracked 24 |
| orders over £120 | FREE | Royal Mail Tracked 24 |
| orders over £250 | FREE | Royal Mail Special Delivery (£9.90 for orders under £250) |
* upgrades are available to Tracked 24. Your shopping basket will give all the options available with the prices for each.
** charges apply to pens returned following repair and for custom nibs. Please see below.
Overseas Shipping Costs
As of 10th February 2025 we are no longer sending items outside of the UK.
When will I receive my order?
Make sure you order before noon for same-day dispatch*. If you need something in a hurry, please contact us first.
We dispatch orders Monday to Thursday only (not Friday). If you order before noon on these days, we aim to dispatch your items the same day (subject to availability – your shopping basket will indicate whether a product is in stock but for more details see below).
Royal Mail Tracked 48 has a delivery target of 2 working days from dispatch. Tracked 24 has a delivery target of 1 working day from dispatch. If you order for next-day delivery we will dispatch the same day, subject to our usual conditions.
Overseas delivery times vary as your items may spend a while in customs.
* subject to availability.
The Small Print
General
If you require something urgently please contact us by e-mail or telephone first (notes on orders are not always seen in time). Note that we only dispatch orders on Monday to Friday - we do not work on weekends. Please take note of any messages either on our contact page or in your shopping basket indicating a change of status. Sometimes we take a day off and very occasionally we go away on holiday or we might be ill.
In all cases please check that you have given us the correct delivery address (see your order confirmation e-mail). If you require delivery to a business address, please ensure you put the company name as well as the street address. We cannot be held responsible for missing or delayed parcels when the customer has made an error in the address. If a parcel is returned to us undelivered because of an address error or if a parcel is unclaimed by the customer we will charge postage for its re-delivery.
We need a valid e-mail address for all orders and we strongly recommend that you register an account rather than check out as a guest (we'll have your details anyway!). If you use GMail, Yahoo, AOL or other webmail service please check your spam folder if you don't think you have received our order confirmation e-mail. To ensure delivery of e-mails from us, please add orders@thewritingdesk.co.uk to your contacts list or whitelist.
VAT receipts are sent with all orders.
Repairs
The return of repaired pens and customised nibs is subject to postage costs. These will be added to the repair charge where appropriate.
Stock Availability
Our website platform manages our stock levels for us, so the availability status will be shown next to each item and in your shopping basket. If the availability status for an item shows a number of days this is an estimate of how long it will take before we are able to dispatch to you. Please note that this is only an estimate as we are dependent upon our suppliers. If a particular nib option for a pen shows “Please enquire” then check with us first before ordering. We can usually supply straight away as we keep good nib stocks. Please contact us for details if in doubt.